Please, do not hesitate in contacting us to: if you want to give us further information regarding your stay. Regarding the elevators from the airport, we are already addressing this issue with airport authorities as it affects our guest's experience, I'm sorry that this caused you troubles accessing to our property. I would like to let you know that we have started a renovation process that includes all of our rooms and common spaces, in order to make sure it works according to our standards. Your opinion is truly important for us as it allows us to focus in the areas that our guests consider more important for us to improve in order to offer an excellent quality experience. I'm sorry that we failed to meet your expectations and your experience was not good.
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